Refund and Exchange Policy

Refund & Exchange Policy

At Toca Essentials, we take hygiene, safety, and product integrity seriously.

Due to the personal-use nature of our skincare and wellness products, including creams, body butters, serums, oils, and related items, we do not offer refunds on opened or used products.

We may offer an exchange on products that are:

• Unopened

• Unused

• Sealed

• Returned in their original packaging and resaleable condition

Exchange requests must be made within 7 days of receiving your order and are subject to approval after inspection.

Please note:

• No cash refunds will be issued.

• Shipping or courier costs for returns/exchanges are the responsibility of the customer unless an incorrect or damaged item was received.

• Toca Essentials reserves the right to refuse exchanges that do not meet the above conditions.

If there is an issue with your order, please contact us directly and we will gladly assist where possible.